About Me
My name is Emily, I am the owner and sole operator of Medical & Psychotherapy Billing, LLC. I landed into the career of medical billing 9+ years ago through employment and found that I excel in this line of work. I immensely value expanding mental health access by supporting providers in private practice. In my free time I enjoy exploring the beauty of Oregon, connecting with nature, traveling to see friends and family across the US, and advocating for social justice reform.
Education
2008 - 2014
Purdue University
West Lafayette, IN
I have a Bachelor of Arts in Philosophy with a minor concentration in Linguistics. My studies began in the field of Speech Language Hearing Sciences with a focus on Audiology. My interest in Philosophy came via introduction to Deaf culture by American Sign Language courses. Learning from Professors in the Deaf community, I became aware of the cultural implications of cochlear implantation. This further lead me to engage with the Purdue Bioethics Club and take more ethics related courses before deciding my Junior year to change my degree objective to Philosophy. I continue to value my studies in Philosophy and attribute the development of a number of skillsets I use in my business including:
​​​
-
Analytical Skills (Critical Thinking, Problem Solving, Pattern Recognition)
-
Empathy
-
Communication
-
Attention to detail
-
Ethical Reasoning Skills
-
Continuous Learning
Relative Prior Employment
November 2015 - October 2017
Chiropractic Clinic
Springfield, OR
Head Billing Specialist, Front Desk Reception, and Chiropractic Assistant
-
Work under little supervision in high volume clinic
-
Enter services received and update patient ledgers to reflect transactions
-
Check insurance plans prior to treatment to ensure patient has coverage for visits
-
Communicate with patients their insurance coverage and cost-share
-
Effective communication to patients on behalf of providers and clinic
-
Perform assigned duties diligently
-
Monitor accurate billing and appointment scheduling in the practice management system
-
Assure compliance with insurance and HIPAA guidelines
-
Submit on average 150-175 electronic and paper claims weekly
-
Set patient account limits
-
Flag accounts with outstanding balances and/or uncovered services
-
Analyze Claims Aging Reports
-
Train staff on billing procedures
-
Delegate staff to ensure accuracy and completion of daily and weekly tasks
January 2018 - November 2019
Private Practices
Eugene, OR
Practice Management, Billing Specialist
-
Work in a fast-paced environment managing six psychologists independent practices
-
Serve as a conduit/liaison between doctors, referring providers, caseworkers, and lawyers to coordinate clients evaluations and mental health treatment
-
Perform assigned duties diligently
-
Assure compliance and processes followed to maintain client confidentiality (HIPAA)
-
Exhibit professionalism and positivity with all clients and personnel
-
Attention to detail while managing client accounts to avoid claims aging and expired care plans
-
Computer proficient when submitting claims to the appropriate portal
-
Monitor proper care management, accurate billing, and appointment scheduling in the practice management system
-
Efficient verbal communication certifies clients know their covered services and financial responsibility
-
Effective written communication and email to insurance companies and DHS staff on behalf of clients needing prior authorizations, single case agreements, and billing authorizations for treatment
-
Identify opportunities to streamline current operations and implement approved procedural changes
-
Created an instructional manual for billing and practice procedures for future staff
-
Problem solving, troubleshooting and appropriate escalation of issues to doctors
-
Manage recredentialing and recontracting with insurance companies
-
Provided training for four replacement hires after moving and starting my own company
​
*I continue working for four of the six original providers remotely under Medical & Psychotherapy Billing LLC